FAQ
To create an account, click on the "Sign up" button and follow the registration process, which usually includes providing personal information and verifying your identity.
:brand operates as a free-to-play social casino under US sweepstakes law. Eligibility rules vary by state, so please check the requirements for your region before playing.
Yes, we employ advanced security measures like encryption to protect your data. We also have strict Privacy policies in place.
If you've forgotten your password, simply click on the "Forgot password?" link which you can find on the login page and follow the instructions to reset it.
No, creating more than one account is a violation of our Terms and Conditions and may result in the termination of all associated accounts.
To update your account details, please contact our support team directly. They will assist you in making the necessary changes while ensuring your account remains secure.
If your online casino account or any of your preferred games are giving you trouble, always contact the customer support staff for more information. The support team should be able to help you with any issues you encounter.
Yes, it is. By verifying your account, you'll provide us with all the information we need to protect your account. Verifying your account also makes it easier for us to process your redemptions. Avoid delays and ensure that all of your details are correct and up to date.
You can submit your documents by sending them to our KYC Department via your profile or email.
Sweepstakes Coins are our prize-eligible currency. Collect SC for free through daily login bonuses, promotions, and other free methods. Redeem them for real prizes once you've reached the minimum balance. SC cannot be purchased directly.
Gold Coins are our play-for-fun currency. Use them to enjoy all our games, they have no cash value and can't be redeemed for prizes. They're purely for entertainment.
Never. No purchase is necessary to collect Sweepstakes Coins or to win prizes. You can always get free SC through daily logins, promotions, and other free methods. Making a purchase will not increase your chances of winning.
You can purchase Gold Coin packages for entertainment play. Purchases may include a bonus percentage of GC. Sweepstakes Coins are never sold, they're always free.
Once your SC balance reaches the minimum amount and your account is verified, you can submit a redeem request. Redemptions are processed after your account verification is confirmed and up to date.
You can redeem SC for cash prizes, gift cards, and other rewards. Full details are available on the Redeem page.
If you'd prefer not to make a purchase, you can request free Sweepstakes Coins by mail. Generate your Postal Request Code from your account, write your details on a 4x6 unlined index card, and send it to us. Full instructions are in the Mail-In Entry section. Processing takes approximately 30–45 days.
We offer a wide range of games, including slots, table games, live dealer games, video poker, and more.
Yes, our casino is mobile-friendly, and you can access it on smartphones and tablets.
When you purchase a Gold Coin package, you may receive a bonus percentage of extra GC on top of your purchase. The more you buy, the bigger the bonus. Sweepstakes Coins are always free and separate from any purchase.
Our sweepstakes is open to eligible residents of permitted US states. Check our Sweepstakes Rules for the full list of eligible jurisdictions. Void where prohibited.
Our customer support team is available 24/7 to assist you.
